Power Outage Priority Service - Vulnerable Customers


Power cuts don’t happen very often but if the electricity network is damaged or develops a fault, your local power providers job is to get your power back on as quickly and as safely as possible. Our local power provider is UK Power Networks.

If you register via the Priority Services Register, it will ensure you will receive extra support if you experience a power cut.

Who can receive extra support?

You can register if you or someone in your household:

  • relies on medical equipment
  • have refrigerated medicines
  • have a serious or chronic illness
  • have a disability
  • is living with dementia
  • are of pensionable age
  • have children under five in your household
  • have mental health difficulties
  • We also recognise that people may also need support because of life-changing events such as bereavement, relationship breakdown, job loss, recovery from hospital treatment or living independently for the first time. If you or someone in your household is experiencing any of these circumstances, you can register to receive extra help on a temporary basis.

What help would you expect to get during a power cut?

  • A priority number that you can call 24 hours a day
  • Text and voice message alerts, letting you know when we are aware of a large power cut in your area
  • Tailored support if needed such as home visits, hot meals, advice and keeping your friends and relatives updated
  • Where possible we will send you text and voice messages when we expect severe weather to help you prepare
  • In certain scenarios we may also offer a free hotel overnight and transport to the hotel
  • For complex power cuts our community welfare teams provide on-site support which includes hot drinks, hot meals, a wifi connection and charge points

Additional support: 

  • For your peace of mind, we can contact someone on your behalf and if you would like us to we can agree a security password to keep you safe
  • We can put you in touch with an expert who can offer you advice on energy bills and energy saving tips
To Register

Vulnerable customers can sign up to the Priority Services Register via:


Last update on Wednesday 16 Feb 2022 by Alan Comber.

Go back