Help and Support in Kesgrave

The support network is not going to go away.

We want to reassure you that the current Kesgrave support network will continue to support our community as long as it's needed.

For Kesgrave Residents the Town Council is taking the lead role.

You can contact the Town Council on:

NB The office is manned Mon-Wed and Fri mornings.

If you require emergency support out of hours (collection of prescription, urgent food supplies) please telephone 07562 296609.

This support applies to any, new or previously supported, residents who need our support at any time in the future and covers - medication collections, weekly shopping, arranging chats, collecting goods from local businesses eg Kiln Farm, Post Office, Kesgrave Market, Kesgrave Butchers. We will also try and point you in the right direction for anything else we can help you with.

What to do if you have coronavirus (COVID-19) or symptoms of COVID-19

Find out about staying at home and avoiding contact with others if you have tested positive for coronavirus (COVID-19) or have symptoms of COVID-19.

There's separate advice about what to do if you've been in close contact with someone with COVID-19.

This website aims to offer residents of east and west Suffolk and north east Essex a single, comprehensive and accurate source of information on Covid-19 and vaccinations.

Created by health care experts at the Suffolk and North East Essex Integrated Care System (ICS), this locally focused site will contain lots of useful information to inform and reassure people during this time, enabling them to protect their own and their families physical and mental wellbeing.

This website helps you find your NHS number. This is one of the questions that will be asked when you need your covid vaccination and when people don’t know, they phone their GP surgery.


Asking people to utilise this service instead will help reduce unnecessary contact.

You can also use this service on behalf of someone else where the name, date of birth and registered home postcode is known. You can opt for the number to be sent to you by text, email or letter.

Order coronavirus (COVID-19) rapid lateral flow tests

You might be eligible to order a free pack of rapid lateral flow tests to be sent to your home.

Use this service to:

  • check if you’re eligible to order rapid lateral flow tests
  • order rapid lateral flow tests to be sent to your home if you’re eligible

NB You cannot use this service to book tests for travel.

You can order one pack every 3 days if you’re eligible. A pack contains 7 tests. Your test pack will usually arrive within 3 days. It might take longer during busy periods or public holidays.

You can order for another household.

Download - Long Covid

Suffolk Advice and Support Service – 0800 068 3131 or

SASS brings together five essential areas of work - Single Point of Access, Local Welfare Assistance Scheme, Food banks, Suffolk InfoLink and The Warm Handover.

Local Welfare Assistance Scheme

Shielding Advice –

Shielding Helpline (not currently live) – 0800 028 8327

NHS Volunteer Responders – 0808 196 3382 or

SCC Customer First (Social Care needs)  – 0345 6066167 (Consultation Line)

NSFT First Response – 0808 1963934 (24/7 mental health helpline) or

One Life Suffolk – 01473 718193 or

Alzheimer’s Society Dementia Connect Support Line – 0333 150 3456

Suffolk Cruse Bereavement Care – 01473 230888

Homestart – 01502 507 988 / 507 989

Suffolk Domestic Abuse Helpline – 0800 977 5690



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