Suffolk Constabulary - Distraction Thefts of Mobiles

Police are reminding customer facing staff to keep their phones secure at all times after receiving 7 reports of ‘distraction thefts’ since start of October. 

The offenders will enter a premises with a customer reception area (such as a hairdressers or hotel) and distract staff by asking for help or directions and waving papers around.   They will then take the phone from the reception desk/counter whilst the member of staff is distracted. 

To reduce the risk of having your phone stolen, please follow these simple tips:

  •  Keep your phone secure and out of sight at all times.
  • Leave your phone in a secure locker or room away from any public facing areas if possible.
  • Be alert to customers who may try to distract you by asking questions and waving papers at you.
  • Ensure that your phone is registered at
  • Encourage your customers to follow this advice too. 
  • Ensure your phone is registered to a tracking app and switched on; if your phone is taken then alert the app immediately.


Help us keep our communities safe.

Police advice on a variety of subjects can be accessed via

To report something, or to otherwise contact Police, use the link 

To report something anonymously call Crimestoppers on 0800 555 111 or visit

Alternatively call 101 for non-urgent matters.

Always call 999 in emergencies, or if an immediate police response is required.


Police Connect Team


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